Privacy Policy

Effective Date: 14th May 2025

BLC Forklifts (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://blcforklifts.com or interact with us through other means.

1. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.

Business Details: Company name and job title.

Communication Records: Details of your correspondence with us.

Technical Data: IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide customer support.

Process orders and deliver services.

Send you updates, newsletters, and promotional materials (with your consent).

Improve our website and services through analysis and feedback.

Comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given us explicit permission.

Contractual Necessity: To fulfill a contract with you.

Legal Obligation: To comply with legal requirements.

Legitimate Interests: For our legitimate business interests, provided your rights do not override these interests.

4. Sharing Your Information

We may share your personal information with:

Service Providers: Third-party vendors who assist in our operations (e.g., IT services, payment processors).

Legal Authorities: When required by law or to protect our rights.

Business Transfers: In the event of a merger, sale, or acquisition.

We ensure that any third parties with whom we share your data are obligated to protect it and use it solely for the purposes specified by us.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data.

Object to or restrict processing of your data.

Request data portability.

Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. International Data Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BLC Forklifts

4 Cumberland Works

Wintersells Business Park

Byfleet, Surrey

KT14 7LF

Phone: 01932 344 900